Frequently Asked Questions

• Are your estimates free?
• How can I check on the reputation of a mover?
• When should I call a moving company?
• Why do I need an estimate?
• What happens when the sales rep performs the estimate?
• How do you determine what my move will cost?
• What is a tariff?
• Is a moving company licensed?
• Am I protected against loss or damage while my goods are in transit?
• What happens if the truck arrives first?
• What happens if I arrive before the truck?
• After my estimate how do I proceed with my move if I choose your company?
• What if I have a claim? How long will it take to resolve?
• What may cause my estimate to rise?
• How and when should I pay for my move?
• Can I pack my clothes in a chest or dresser drawers?
• May I move my houseplants?
• May I move my pets?

Q. Are Your Estimates Free?

A. Yes, all estimates are free and without obligation. We encourage you to take the time and provide us with all the details of your move so that our estimates are as accurate as possible.

Q. How Can I Check On The Reputation Of A Mover?

A. Molloy Mayflower is registered with the BBB and has consistently earned a high ranking. We are a family-owned business that has safely and professionally moved thousands of families and individuals for over 60 years, earning us one of the highest referrals in the moving business.

Q. When Should I Call A Moving Company?

Contact us as early as you can. Our goal is to meet your move timetable. For long distance moves we suggest contacting us at 1-800-645-2798. Of course, sometimes the unexpected happens and you need to move quickly. Our professional team will provide you with all the support you need and will do everything possible to meet your schedule.

Q. Why Do I Need An Estimate?

An estimate helps you and your moving company anticipate your final cost. Please note that not all estimates are created equal. At Molloy Mayflower we follow a proven procedure that helps to ensure an accurate estimate.

Q. What Happens When The Sales Rep Performs The Estimate?

Our trained sales reps will patiently and thoroughly walk through your home to learn exactly what you intend to move. They will ask you a series of questions, such as what you will pack yourself or what you want professionally packed. There are many things to consider. Our sales reps will help you consider all your move details and will provide you with the options you have to ensure a smooth move.

Q. How Do You Determine What My Move Will Cost?

Many factors go into the cost of your move. The largest factor is whether you have a local move or an interstate move. For a local move the charges are based on the hours and manpower.
For an interstate move the charges are based on weight, the miles you are moving and the applicable tariff. Your sales rep can approximate what your estimated weight is and the estimated charges.

Q. What Is A Tariff?

A tariff is a list of service rates and charges, rules, regulations and resulting charges used by all motor carriers (like Molloy/Mayflower) that provide interstate transportation of household goods. The tariffs are published by each household goods motor carrier and include the various services offered. All movers must abide by the published tariffs. You can find the Molloy/Mayflower tariff at Mayflower.com.

Q. Is A Moving Company Licensed?

A moving company is licensed and registered. Moving companies are given a certificate of authority by the Federal government to move household goods within any of the 50 states. As a moving company, Molloy Bros./Mayflower maintains a certificate of authority with the US Department of Transportation (DOT).

Q. Am I Protected Against Loss Or Damage While My Goods Are In Transit?

Yes, your goods are covered against loss or damage based upon the level of coverage you select.

Q. What Happens If The Truck Arrives First?

For a local move, if your truck arrives before you arrive it will wait for you. It’s important to be on time, however, because you will incur an additional cost on an hourly basis. Our move coordinators will work closely with you to help prevent this, if possible.

For an interstate move, you are given a spread of dates (called the delivery spread) during which the truck may arrive. Please note that you must be available from the first day of the delivery spread. If you are not available for delivery when the truck arrives and cannot accept delivery your goods, then your shipment will be put into the destination agent’s warehouse where you will be charged additional fees. As with local moves, our move coordinators will work closely with you to help prevent this, if possible.

Q. What Happens If I Arrive Before The Truck?

For a local move, if you arrive before the truck just wait until the truck arrives. Contact your move coordinator for the latest updates. Generally, trucks are delayed due to unexpected traffic.

For an interstate move, the driver will contact you 24 hours before your delivery. This way you are kept completely informed as to the driver’s schedule and expected delivery time.

Q. After My Estimate How Do I Proceed With My Move If I Choose Your Company?

We certainly hope that we’ve given you every reason to trust Molloy Mayflower with your move. One of our strongest features is our friendly, professionally trained move coordinators. One will be assigned to you and will work closely with you schedule packing if required, schedule your loading day and delivery day, and take care of all of your needs to ensure a stress-free move.

Q. What If I Have A Claim? How Long Will It Take To Resolve?

Our goal is complete satisfaction. So, we do everything we can to prevent problems from occurring. However, if you should have a claim, we’ll work with you to resolve it. This normally happens within 30 days of the receipt of a claim form, which we will send to you upon request.

Q. What May Cause My Estimate To Rise?

An estimate is an approximation of final charges based on what and how much is being moved. It’s very important that you show your sales rep everything you plan move. Your cost may rise if you add additional items, require unexpected services like packing, or purchase additional valuation coverage. This will all be explained to you at the time of your estimate by our trained sales reps.

Q. How And When Should I Pay For My Move?

You have several payment options. Payment for your shipment is made on delivery. You can use one of the following methods for payment: cash, traveler’s checks, money order or cashier’s check. In addition, you can also use a credit card. Credit cards must be processed with the advance approval required prior to loading (unless other billing arrangements have been made.) We regret that personal checks are not accepted.

Q. Can I Pack My Clothes In A Chest Or Dresser Drawers?

Lightweight clothing such as sweaters, shirts, blouses, and lingerie may be left in the drawers. We caution you not to fill drawers with heavy items such as books, table linens or sheets, which can damage the furniture during transit. Also, be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak. For more information on how to pack clothing, please visit the Packing Tips section on our website.

Q. May I Move My Houseplants?

Molloy Mayflower cannot accept responsibility for safely moving your plants, which may suffer from a lack of water and light as well as from probable temperature changes while in the moving van. You may prefer to transport your houseplants in the family car or ship them by plane. This applies on interstate moving.

Q. May I Move My Pets?

Pets cannot be carried in the moving van. Dogs, cats, canaries, parakeets, etc., can usually be transported in the family car. If this isn’t convenient, your agent will be glad to suggest alternate ways to ship your pets safely.

For a complete list of items that cannot be shipped, please visit the
Non-Allowable section of this website.