These are services beyond transportation – such as packing, unpacking, an extra stop or shuttle – that incur extra charges.

The agent is an affiliated moving company that is authorized to act on behalf of the van line. The agent may handle the booking, origin, hauling and/or destination services. For [...]

This is your receipt for goods and contract for transportation. When you sign this, you’re acknowledging that the household goods can be loaded on the van and released to the [...]

A binding estimate is an agreement between the customer and the mover that guarantees the total cost of the move based on the quantity of items and services shown on [...]

The agent that accepts the order for the customer’s move and registers it with the van line. The booking agent may or may not be the origin or destination agent.

Some articles – such as a big screen TVs, motorcycles, hot tubs – require extra handling to ensure their safe shipment. Mayflower’s tariff provides a schedule of extra charges for such [...]

The moving company providing interstate transportation of household goods under whose Department of Transportation registration the shipment is moved.

When a household item is lost, damaged or delayed while in the care, custody or control of the carrier or its affiliated agent.

Shipments where the customer pays the moving charges at the time of delivery. Payment for these shipments must be made in cash or by traveler’s check, money order or cashier’s [...]

The federal agency governing the interstate transportation industry, including movers of household goods, through the Surface Transportation Board (STB) and Federal Motor Carrier Safety Administration (FMSCA).