The moving company providing interstate transportation of household goods under whose Department of Transportation registration the shipment is moved.
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When a household item is lost, damaged or delayed while in the care, custody or control of the carrier or its affiliated agent.
Shipments where the customer pays the moving charges at the time of delivery. Payment for these shipments must be made in cash or by traveler’s check, money order or cashier’s check. A credit card may be used with prior authorization; personal checks are not accepted.